FAQ

Q. I have never imported before. Do I pay any duty or GST on my first transaction?
A. Yes you do – first or thousandth import – it makes no difference.

Q. Do I pay any duty or GST on my personal effects import?

A. If you have owned and used the goods for the last twelve months, the answer is no.

Q. What is the duty rate on (anything)?
A. Firstly, please check the customs website yourself: www.customs.gov.au We can assist you with tariff classification advices and so on after this at a cost.

Q. Is my cargo automatically insured by the carrier?

A. You have some limited recourse, but this can be a long drawn out affair to get very little recompense. I strongly recommend that you take out separate insurance cover for all your shipments.

Q. My goods need to arrive by a certain time. Can you guarantee this?
A. Planning is everything. Obviously we can’t guarantee weather or any unforseen disasters, but with proper planning we can schedule the transport to meet your deadlines.

Q. Are you able to effectively use multiple modes of transport to meet my various supplier or customer schedules?
A. We are able to use any and all forms of transport to meet your needs. We have no preset schedules or arrangements that may inhibit us from providing you with the best service possible.

Q. Can you assist and handle cargo that is too big for standard containers?

A. We have been moving this type of cargo for a long time, and we have found the best carriers to handle all sorts of cargo.

Q. Can you quote me a complete price to move my cargo from one place to another?

A. Yes. We will need to know the cargo dimensions, weight, and transport terms – eg, ex works, FOB, CNF.

Q. Are there any countries that I can’t trade with?
A. Only a few. We can give you advice on any restrictions that may apply with certain countries.